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How Switching to DesktopShipper Helped Fulfyld Scale Their Business

Fulfyld is a full-service 3PL center that prides themselves in being a one-stop-shop for all e-commerce brands. They source products and custom packaging, pick orders in real-time, pack shipments to customer specifications, and have a two-day shipping guarantee. When they contacted DesktopShipper, Fulfyld was struggling with their implemented shipping solution, which was unable to keep up with their rapid growth. Their past WMS (Warehouse Management System) was not as fluid or robust as they were hoping. Essentially, they needed a new system that would be ideal for the volume of orders they were shipping. That is how they discovered DesktopShipper.

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Finding the Right Solution

As they searched for a new shipping solution, they had goals of finding a more user-friendly interface and order verification features. They also hoped to increase the number of packed orders per employee per day while decreasing their shipping errors. Additionally, cost efficiency was a high priority. After researching other multi-carrier shipping solutions, they reached out to DesktopShipper and realized we ticked all of their boxes. 


Using DesktopShipper’s real-time rate shopping feature, Fulfyld can shop and utilize their favorite carriers, allowing them to maintain their 2-day guarantee. This helps them make quick decisions, leaving more time for packaging and shipping. They save money on their shipping costs while also knowing they are working with trusted carriers and getting their orders delivered on time. 


Fulfyld was looking to reduce shipping errors, and with DesktopShipper’s Scan-Verify tool, they can do just that. The Scan-Verify feature ensures that the package’s contents correspond to the proper order. This allows shippers to ship more efficiently while cutting down on shipping costs associated with errors. 


On top of all of these features, Fulfyld was looking for an easy-to-use solution. Fulfyld is a 3PL, which means they have multiple companies utilizing their services and various shippers interacting with a shipping solution throughout the day. DesktopShipper allows for 3PL and large enterprise-level companies to have various users interact with the system at once. 3PL’s can specify shipping preferences for each of their customers. DesktopShipper’s batch capabilities are unmatched, handling large volumes of shipments in seconds, even with multiple companies and users. 


Let’s look at the facts. When Fulfyld started using DesktopShipper in November of 2019, they were shipping over 100,000 packages through the system. As of 2020, they have shipped over half a million packages through DesktopShipper’s Cloud-based system. Fulfyld started using DesktopShipper with 25 clients. They now have over 100 clients and are on average signing 2-5 clients each week. With DesktopShipper, they were able to scale their business without issue quickly. We are thankful to be there for our customers and help them succeed. 


"Easy implementation, quick responses, user-friendly, and customizable to our unique shipping needs- what else can we ask for? Desktop Shipper has been essential to managing our growth in the last few years, and we couldn't be more pleased to partner with such a great shipping solution!"​

Do you find that your pain points are similar to Fulfyld in 2019? 

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